IPHONE Disaster

Why is it that an overpriced phone can't seem to hold it's end of the bargain. Some fanatics waited in line for hours only to be unable to activate their new phones. Some stores had lines out the door with customers trying to activate their new toys. Then they were told to take their phones home to connect to their computers which is suppose to be the last step in the activation process only to be shocked that the ITunes software was experiencing problems. Even for those customers with the 1st generation phones who were to receive the update for the new software found troubles with their phones once they downloaded the updates.... It's a bunch of pissy people out here, I would normally say you get what you pay for but in this case are customers paying $500 plus for a continual headache.